Redeem Gift Cards

You can redeem your Gift Card or merchandise credit card online, through our catalog or in any of our stores nationwide. For added flexibility, Pottery Barn gift cards are also redeemable at Pottery Barn, PBteen, Williams-Sonoma and west elm stores, online and by phone.

To Redeem Online:

To redeem your Gift Card online, simply enter your 16-digit Gift Card number and 8-digit pin number when you check out. The amount of your Gift Card will automatically be deducted from your order total.

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To Redeem at the Store:

Present your Gift Card at the cash register and it will automatically be applied to your purchase.

To find a store nearest you, use our Store Locator.

To Redeem Over the Phone:

To use your Gift Card towards your catalog order, call Customer Service at 1.800.993.4923. If you don't have a catalog and would like to receive one, you may request a catalog.

Check Your Balance

If you would like to see the amount remaining on your card, type in the 16-digit card number and 8-digit pin below, and then click "Check Balance".

Paper Gift Certificates - Paper Gift Certificate balances cannot be checked online and are only redeemable in our stores or through our catalog.

Back of Gift Card