At Your Service

From tracking your order to processing a return, we're here to help. Contact us by phone, email or using one of our self-service features. From start to finish, your satisfaction is important to us.

Track Your Order

Track Your Order

Available for online status-tracking 24 hours after it has been placed.

Returns

Returns

You can return eligible items for a refund of the merchandise value.

Shipping

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and US Territories.

International Orders

International Orders

Shipping to over 90 countries including Canada and Australia.

PB Credit Card

PB Credit Card

Apply today for a Pottery Barn credit card and start enjoying the benefits.

Email Settings

Email Settings

Manage your settings and frequency of updates and latest offers.

Call Customer Service

U.S. Customer Service
1.800.993.4923

Design Crew
The Key Rewards

Store Events

Visit your local store for lots of special events, fun crafts and workshops.

View Store Events >
Store Events
Credit card

Credit Card

Earn 10% back in Rewards. You'll receive a $25 Reward for every $250 you spend. Earn and redeem rewards at Pottery Barn, Pottery Barn Kids, or PBteen.


Apply Today >

Personalization Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

View Guide >
Personalization Guide
Find Your Fabric

Find Your Fabric

Search our entire collection, sorting by fabric type or color.

Order Free Swatches >

Register At
Pottery Barn Kids

NEWLYWED DISCOUNT
Receive 10% off any purchase for 6 months after your wedding.


PRIVATE SHOPPING APPOINTMENTS
Join us in stores with our registry specialists who will help you create the perfect registry.


GIFT TRACKER & THANK YOU NOTE MANAGER
We'll help you track who sent what and who you've sent thank you notes to.

Create a Registry >
Create a Registry
Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are available for you to download.

Get Instructions >