To make this gift-giving season a little merrier, we are extending our Returns & Exchange Policy. For all items purchased between Oct. 21 and Dec. 24, 2016, you'll have until January 31, 2017 to return the item for a refund of the merchandise value. Just make sure to bring your proof of purchase or gift receipt. Quick Ship upholstery items are excluded from the Extended Holiday Return Policy. You have 7 days to return your Quick Ship upholstery item for a full refund or exchange. Please inspect your purchase immediately and notify us of any damaged, incomplete, or inaccurate shipments.

Registry Items:
For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase, whichever date is later.

Delivery fees are non-refundable and prior purchases are not eligible for price adjustments. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt. Returns with the original receipt will be refunded in the original form of payment. Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days). If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.

How to Return an Item:
You can return most non-furniture items to your local Pottery Barn store for free. To return your item via mail or pick-up service, call customer service or start the process online (for items under 70lbs only).

For all returns on Baby Gear from Nuna, Inglesina, Babyzen®, please contact us at 1.800.993.4923 or email to initiate the return.

Items non-eligible for returns or exchanges:

  • Monogrammed items
  • Mattresses
  • Gift cards
  • Made to Order items, including custom rugs and furniture
  • Final sale items (with prices ending in $.X7 or $.X9)
  • Items damaged through normal wear and tear

General Customer Service: 1.800.993.4923
Monday-Friday, 5:00am – 9:00pm (PST)
Saturday-Sunday, 6:00am – 6:00pm (PST)
Fax: 1.702.363.2541

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.

How to return an item

For your convenience you can begin by processing your return online. Indicate the reason for return and whether you would like a replacement or merchandise credit. At the end of this process you will be able to print a pre-paid UPS shipping label to bring to a UPS drop-off location. Depending on the reason for return, you may be responsible for return shipping ($6.50 for a small package and $13.25 for large or bulk items).

Please note that online returns are available only for items that are 70 lbs and under and were shipped to the United States (includes US Territories and APO/FPO). Online returns can only be used when you bring your items to a UPS drop-off location. If you would prefer to schedule a UPS pickup, please contact us at 1.800.993.4923

Did you purchase the item or was it a gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

If you have processed a return online within the last 7 days and need to re-print the shipping label, enter your return tracking number. The return tracking number can be found in the email that was sent when you processed the return: