Help Topics - International
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Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various foreign countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total. For a list of available shipping countries and shopping currencies, please visit our international landing page.
If you are shipping to Australia, Canada or Mexico:
Australia - Visit our stores or shop now at potterybarnkids.com.au. Prices on our website may differ from prices in stores. Delivery restrictions may exist.
Canada - Visit our stores or shop now at potterybarnkids.ca. Prices on our website may differ from prices in stores. Delivery restrictions may exist.
Mexico - Visit our stores or shop now at potterybarnkids.com.mx. Prices on our website may differ from prices in stores. Delivery restrictions may exist.
Americas: Antigua & Barbuda, Argentina, Aruba, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Kitts & Nevis, St. Lucia, Suriname, Trinidad & Tobago and Turks & Caicos Islands
Asia-Pacific: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan and Thailand
Europe: Monaco, Russian Federation, Turkey and the UK.
Middle East: Israel
Pottery Barn Kids offers International Shipping on most items. However, certain items are not eligible to ship internationally.
Items NOT eligible for international shipping include:
- All baby gear, including strollers, car seats, high chairs, table chairs, playards and breast pumps.
- Oversized items or items delivered by our In-Home Delivery Service
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- Items with licensing restrictions
- Gift Cards
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
International shipping restrictions prevent us from shipping Furniture and oversized items to some countries outside of the U.S.
Canadian customers may purchase select furniture items online and in our stores. Delivery restrictions exist; Learn more
A specific delivery promise will be quoted during checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.
Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American traveling or living abroad. Select the country you would like to ship to on the website to place an International order.
Currently, Borderfree supports Visa and MasterCard for all international orders. American Express is accepted for orders purchased in 36 currencies, including US Dollars, Australian Dollars, British Pounds, Canadian Dollars and European Euros.
No. When you use the Borderfree global checkout, you will be given a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
Your credit card will be billed by Borderfree when your package is shipped to its final international destination. "51*Pottery Barn Kids" will appear on your credit card statement.
Duty (or custom tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.
No. The prices displayed on our website may differ from prices that are available in stores.
Our electrical products are UL-Listed and manufactured in compliance with U.S. standards. If you are purchasing this item for use outside of the U.S., use only with the appropriate outlet adaptor and voltage converter for your country. Do not plug into an electrical outlet higher than 110-120V as this could result in fire and/or injury.
Our lighting fixtures are UL–Listed and manufactured in compliance with U.S. standards. If you are purchasing this item for use outside of the U.S., use only with the appropriate outlet adaptor and voltage converter for your country. Do not plug into an electrical outlet higher than 110–120V as this could result in fire and/or injury.
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
We're sorry for the inconvenience, Wedding & Gift Registry is only available to U.S. customers at this time. If you are in Canada, please visit our stores or call 1.877.770.7231.
Tracking & Returns
If for any reason you are not satisfied with your purchase, please contact us at email@example.com or +800 15003333. Please note, all international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.
The following items are not eligible for returns or exchanges, unless defective:
- Monogrammed items
- Gift Cards
- Made to Order or other customized items, including custom rugs and furniture
- Final sale items (with U.S. prices ending in $.X7 or $.X9)
- Items damaged through normal wear and tear
If you are in Canada, please call us at 1.855.860.1080 or learn more on our Web site potterybarnkids.ca and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded.