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Email Customer Service

At Your Service

From tracking your order to processing a return, we're here to help. Contact us by phone, email or using one of our self–service features. From start to finish, your satisfaction is important to us.

Track Your Order

Track Your Order

Available for online status–tracking 24 hours after it has been placed.

Returns

Returns

You can return eligible items for a refund of the merchandise value.

Shipping

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and US Territories.

International Orders

International Orders

Shipping to over 90 countries including Canada and Australia.

PB Credit Card

PB Credit Card

Can be redeemed at any of our Pottery Barn Kids stores, online or by phone for merchandise.

Email Settings

Email Settings

Manage your settings and frequency of updates and latest offers.

Design Crew
The Key Rewards
Store Events

Store Events

Visit your local store for lots of special events, fun crafts and workshops.

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Credit card

Credit Card

Earn 10% back in Rewards. You'll receive a $25 Reward for every $250 you spend. Earn and redeem rewards at Pottery Barn, Pottery Barn Kids, or PBteen.

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Personalization Guide

Personalization Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

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Find Your Fabric

Find Your Fabric

Search our entire collection, sorting by fabric type or color.

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Create a Registry

Register At Pottery Barn Kids

PRIVATE SHOPPING APPOINTMENTS
Join us in stores with our registry specialists who will help you create the perfect registry.


GIFT TRACKER & THANK YOU NOTE MANAGER
We'll help you track who sent what and who you've sent thank you notes to.

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Assembly Instructions

Assembly Instructions

Assembly instructions for our furniture products are available for you to download.

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