Shipping Information - For United States, US Territories and APO/FPO

HOLIDAY SHIPPING SCHEDULE

Christmas Day – Thursday, December 25, 2014

Shipping Cut-off Date To deliver on or before:
Monogramming Cut–Off Sunday, December 21st
11:00am PT

Wednesday, December 24th

Standard UPS
Monday, December 22nd
9:00am PT
Wednesday, December 24th
Next Day Delivery
Tuesday, December 23rd
6:00pm PT
Wednesday, December 24th
Gift Card Standard Saturday, December 20th       9:00am PT Wednesday, December 24th
Gift Card Next Day Tuesday, December 23rd           9:00am PT Wednesday, December 24th

New Year's Eve – Wednesday, December 31, 2014

Shipping Cut-off Date To deliver on or before:
Monogramming Cut–Off Tuesday, December 23rd
9:00am PT

Wednesday, December 31st

Standard UPS
Tuesday, December 23rd
9:00am PT
Wednesday, December 31st
Next Day Delivery
Tuesday, December 30th
6:00pm PT
Wednesday, December 31st
Gift Card Standard Monday, December 22nd     11:00am PT Wednesday, December 31st
Gift Card Next Day Tuesday, December 30th         9:00am PT Wednesday, December 31st

For a complete list of countries we ship to, click here

Learn About Our Shipping and Processing Information

STANDARD SHIPPING AND PROCESSING CHARGES

FOR ORDERS TOTALING: SHIPPING AND PROCESSING CHARGES:
up to $15.00 $4.95
$15.01 to $25.00 $6.00
$25.01 to $45.00 $8.00
$45.01 to $65.00 $11.00
$65.01 to $90.00 $14.00
$90.01 to $125.00 $17.00
$125.01 to $200.00 $21.00
$200.01 & over 10%
$3,000.01 & over 5%

Note: Standard shipping and processing charges are applied for each delivery address on an order.

SHIPPING AND PROCESSING CHARGES

DESTINATION CHARGE
ARRIVAL
Standard/48 states See Shipping and Processing Charges 5-7 business days
Next Day Delivery/48 states Add $17.50 ($8.50 for Gift Card only orders) Order by 6pm for Next Day
Alaska, Hawaii Add $10 5 business days
US Territories* Add $10 10-15 business days

* The regular delivery and processing charges stated on the order form chart cover Parcel Post Delivery.

Note on P.O. box deliveries: Items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from our vendors cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via U.S. Postal Service and delivery may take longer.

NEXT DAY SHIPPING AND PROCESSING

For an extra charge of $17.50 per address, we can arrange for next day delivery to most destinations. (If we receive your order by 6 pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6 pm through Sunday will arrive on Tuesday.) Please note that the charge for next day delivery is in addition to regular Delivery and Processing Charges, listed above. This service is not available for some oversized items, out of stock items, for items shipped directly from the manufacturer or items shipped outside the contiguous 48 states. Gift Card only orders will have an extra charge of $8.50 per address.

BACK ORDERS

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

OUTSIDE THE 48 CONTIGUOUS STATES

Items ordered over the Internet to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post and are subject to the same delivery charges described above, plus an additional $10. If you are interested in shipment by Parcel Post, please contact one of our Sales Representatives at 1.800.993.4923. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii (there will be an additional surcharge of $350 per order). This surcharge is in addition to regular delivery charges, which are listed above. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.

INTERNATIONAL SHIPPING INFORMATION

Shipping To United States From International Location

All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Estimated Delivery Times

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart. If you would like to learn more about shipping internationally, please visit our International FAQs.

Learn About Our Furniture Delivery

WHITE GLOVE DELIVERY:

Items showing this symbol  are delivered by our White Glove Delivery service. With White Glove Delivery, items are brought into your home, most are unpacked and assembled*, and the packaging is removed. White Glove delivery is only available in the contiguous 48 states.

*: Exceptions include outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation. Please call Customer Service at 1.800.993.4923 for further delivery details.

DELIVERY TIMING:

Delivery is by appointment Tuesday - Saturday in all areas; Monday delivery in some areas. Service to outlying areas may be restricted based on geographic location. Our delivery service will contact you to arrange a delivery date and confirm the appointment timeframe.

Upholstered Furniture:

Items marked as Quick Ship (QS) arrive at locations in most metropolitan areas** within 7 to 10 business days. For other areas, your Quick Ship furniture will be delivered within 2 to 3 weeks. There is no additional charge for Quick Ship delivery. This service is subject to product availability at time of shipping. Special Order upholstery items arrive in 6 to 8 weeks.

Non-Upholstered Furniture:

All non-upholstered items will arrive within 7 to 10 business days in most metropolitan areas.** For other areas, your furniture will be delivered within 2 to 3 weeks, depending on availability.

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.