International Returns and Exceptions
General Guidelines of what items are ineligible for International Shipping
Pottery Barn Kids now offers international shipping on most items.
Items NOT eligible for international shipping include:
- Some oversized items and select items delivered by our In-Home Delivery Service
- Hazardous materials, live botanicals, aerosols, food products and other items restricted from exporting
- Gift Cards
Please note: Our electrics CAN be shipped internationally, but they MUST be used with the correct outlet adapters and voltage converters for your area. Plugging our electrics into improper outlets (in excess of 110-120 volts) may result in fire and/or injury.
Please ensure all items in your order can be shipped to your destination country.
At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, finish, and materials is our priority.
- Please inspect your purchase immediately and notify us of any damaged, incomplete, or inaccurate shipments. Please call us at 1.800.993.4923
- Quick Ship upholstery items may be returned within 7 days
- All other products may be returned for a refund of the merchandise value within 30 days
Pottery Barn Kids cannot accept returns or offer a refund on exchange on any of the following items:
- Custom made to order upholstery
- Monogrammed/personalized items
- Custom special order rugs
- Gift cards
- Final sale items, which are identified by a price ending in .99 or .97
- Items damaged through normal wear and tear
Delivery fees are non-refundable. Prior purchases are not eligible for a price adjustment.
For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
If there's something you can't find here, feel free to get in touch with us directly.
General Customer Service: 1.800.993.4923
Monday-Friday, 5:00am – 9:00pm (PST)
Saturday-Sunday, 6:00am – 6:00pm (PST)
International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.