Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.
HOW TO RETURN
By Phone - For non-custom furniture and other oversized items, call Customer Service at 1-800-993-4923
By UPS - print a return label from our Returns Policy page and bring to a UPS location.
ITEMS NOT ELIGIBLE FOR RETURNS OR EXCHANGES
Delivery fees are non-refundable and prior purchases are not eligible for a price adjustment.
Monogrammed/Personalized items
Made to Order items, including custom rugs and furniture
Mattresses
Gift cards
Final sale items (with prices ending in $.X7 or $.X9)
Pottery Barn Kids is proud to offer our Price Match Guarantee on qualified products. All it takes is a call or email and we’ll happily get you the best price. Some exclusions apply, to contact us or learn more, click here.
