close window

Gift Card Terms And Conditions

Gift cards may be used for making purchases at stores in the United States & Puerto Rico, by phone or online with pottery barn kids®, Pottery Barn®, PBteen®, west elm® and Williams-Sonoma®. They may not be redeemed for cash or applied as payment to any account, unless required by law. pottery barn kids does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use of cards. Acceptance of a gift card constitutes acceptance of these terms and conditions, which may change at any time.

To place an order by phone, call 800.430.7373.

For balance inquiry by phone, call 800.846.9651.

Gift Card Terms of Use — Australia

These terms of use apply to all Gift Cards issued by Williams-Sonoma, Inc. on behalf of its brands Pottery Barn®, pottery barn kids®, west elm®, and Williams–Sonoma®.


"Access PIN" means the eight digit Access PIN printed on the back of the Gift Card;

"Card Number" means the sixteen digit number that appears on the back of your Gift Card;

"Gift Card" means the Gift Card that you have purchased or received from one our stores: Pottery Barn, pottery barn kids, west elm or Williams–Sonoma;

"Remaining Card Value" means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and can be accessed by using the Gift Card in accordance with these Terms of Use;

A reference to "we" or "us" is a reference to Williams–Sonoma, Inc., and our brands Pottery Barn, pottery barn kids, west elm and Williams–Sonoma;

A reference to "you" or "your" is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms of Use, or who authorises another person to do something with or to the Gift Card on their behalf.


This document contains the full set of terms of use governing your use of the Gift Card.

We recommend that you read this document carefully before using the Gift Card. If you have any questions or would like more information about your Gift Card, you can call us toll free from Australia at 1800 351 882 or visit one of our stores.

Accepting the Gift Card and agreeing to these Terms of Use

By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by these Terms of Use; and acknowledge that you have read and understood our Privacy Policy (available from–Privacy–Policy.html.

Gift Card Inclusions & Exclusions

Gift Cards may be used for making purchases at Pottery Barn, pottery barn kids, west elm, and Williams–Sonoma stores in Australia only.

Gift cards cannot be used for purchases on the internet, by email, phone or fax.

Transactions made with the Gift Card

How to purchase Gift Cards

Gift Cards may be purchased at any of our Pottery Barn, pottery barn kids, west elm, or Williams–Sonoma stores in Australia. A minimum of $5.00 and a maximum of $1000.00 can be loaded on each card. Gift Cards cannot be purchased by using a Gift Card.

Note: there may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries.

How to reload the Gift Card

Gift Cards cannot be reloaded. No additional payments can be made to increase the value of the gift card after it is initially acquired.

Purchases with your Gift Card

Select goods in your participating store with a Gift Card and take them to the point of sale operator. The operator will swipe your card. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given: any remaining balance on the card can only be used in whole or part against future purchases.

You agree that we can reduce the Remaining Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by you by

• giving your Gift Card to the point of sale operator to be swiped at an electronic point of sale terminal at one of our stores in Australia; or

• giving one of our store associates details of the Gift Card and authorising the transaction in some other way.

When you authorise a transaction:

• you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and

• you are agreeing to pay the amount of that transaction by the reduction of the Remaining Card Value.

Purchases exceeding the Gift Card value

Your Gift Card may only be used to make purchases up to the Remaining Card Value. If you wish to make a purchase for an amount that exceeds the Remaining Card Value, you must pay the excess using another payment method.

No cash advances

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards

Williams–Sonoma, Inc. Gift Cards do not expire and can be used for purchases as long as there is a remaining balance.

If you are giving the Gift Card to another person please advise them of the Terms and Conditions that apply.

Re–issue of faulty or damaged Gift Cards

Re–issue of faulty or damaged Gift Cards is not available unless the Gift Cards are proven to be faulty or damaged as a result of the production process or otherwise due to the fault of Williams–Sonoma, Inc., or our agents or contractors.

Destruction of Gift Card with no value

Once the Remaining Card Value is completely used, destroy your card by cutting it in half diagonally. Your Gift Card cannot be reloaded.

Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Checking your Gift Card balance and transaction history

You can check your card balance, expiry date and transaction history at any time in–store at the service desk, or you can call us toll free from Australia at 1800 351 568. For balance enquiries by phone, you will be required to enter both the Card Number and Access PIN on your Gift Card prior to getting access to the card information.

Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender, cash or discount.

Can I cancel my Gift Card?

No, you cannot cancel your Gift Card.

Exchanging items purchased with a Gift Card

Goods that are purchased solely or in part with a Gift Card may be exchanged or returned subject to our return policy.

Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us or by any of our employees.

Privacy and confidentiality

Our Privacy Policy explains how we handle the personal information that we may collect from you. A copy of our Privacy Policy is available at It is important that you carefully read and understand our Privacy Policy.

Errors and complaints

Gift Cards

If you have reason to believe that an error has occurred in relation to your Gift Card, you can call us toll free from Australia at 1800 351 882.

Goods or services

Any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned.

Force majeure

To the extent permitted by law, we will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms of Use, for failure to observe or perform any of our obligations under these Terms of Use for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

Applicable law

These Terms of Use are to be construed and enforced in accordance with the laws of New South Wales, Australia. Any dispute arising from your receipt or use of a Gift Card is exclusively subject to the jurisdiction of the courts of New South Wales, Australia (including the Federal Court of Australia, New South Wales Registry).

© 2018 Williams-Sonoma, Inc.