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Shipping Information | Pottery Barn Kids

Here you will find information about shipping to US states, territories, and APO/FPO locations.

On this page:

Shipping & Order Processing

HOLIDAY SHIPPING CUTOFFS

Know when you need to place your orders to ensure they'll be delivered in time.

St. Patrick's Day (Sunday, March 17, 2024)
Shipping Type
Order By Arrives By
Standard UPS Monday, March 11, 2024 5PM PT Friday, March 15, 2024
Monogramming Sunday, March 10, 2024 11PM PT Friday, March 15, 2024
Next Day Delivery Thursday, March 14, 2024 4PM PT Friday, March 15, 2024
Easter (Sunday, March 31, 2024)
Shipping Type
Order By Arrives By
Standard UPS Tuesday, March 26, 2024 6AM PT Friday, March 29, 2024
Monogramming Monday, March 25, 2024 6AM PT Friday, March 29, 2024
Next Day Delivery Thursday, March 28, 2024 4PM PT Friday, March 29, 2024
Passover - Begins at 6pm (Tuesday, April 23, 2024)
Shipping Type
Order By Arrives By
Standard UPS Thursday, April 18, 2024 6AM PT Tuesday, April 23, 2024
Monogramming Wednesday, April 17, 2024 6AM PT Tuesday, April 23, 2024
Next Day Delivery Monday, April 22, 2024 4PM PT Tuesday, April 23, 2024

Shipping Methods & Pricing

FRONT DOOR PARCEL DELIVERY

(e.g. UPS, USPS) to your delivery address

Standard Shipping

Most purchases shipped from our warehouses will arrive within 4-5 business days. If there is a delay, we will notify you by mail or email.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day

For an extra charge of $26.00 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

Next day orders received by 9am PT Monday - Friday will arrive next business day; orders placed after 9am Friday - Sunday PT will arrive on Tuesday.

Next Day Delivery service is not available for some oversize items, In-Home Delivery and Assembly items, out of stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the manufacturer. Please call 1.888.779.5176 for more information.

Shipping Rates & Fees
ORDER TOTAL STANDARD SHIPPING NEXT DAY SHIPPING
Up to $15.00 $5.95 $31.95
$15.01 - $25.00 $7.00 $33.00
$25.01 - $45.00 $9.00 $35.00
$45.01 - $65.00 $12.95 $38.95
$65.01 - $90.00 $16.00 $42.00
$90.01 - $125.00 $19.00 $45.00
$125.01 - $200.00 $24.00 $50.00
$200.00 - $300.00 $29.00 $55.00
$300.01 & over 10% 10% + $26.00
Gift Card only No charge $8.50

OUTSIDE THE 48 CONTIGUOUS STATES

DESTINATION CHARGE
ARRIVAL
Alaska + $10.00
5 business days
Hawaii + $20.00
5 business days
US Territories* + $10.00 10-15 business days

The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. Delivery fees do not include gift wrap or surcharges that may apply to some items or Next Day Delivery charges.

DOORSTEP DELIVERY

Doorstep Delivery service is available for select items at a lower flat rate.

With doorstep delivery, you are responsible for bringing the item into your home. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge.

Assembly and packaging disposal is not included in doorstep delivery.

Shipping Rates & Fees
Location Up To $499 Up To $999 Over $999
Local $59
$79
$159
Metro $69
$99
$179
Regional $99 $129 $259
National $159 $209 $309

Local, Regional, & National Delivery Zones

Shipping Rates & Fees
LOCATION STANDARD SHIPPING
ARRIVAL
Alaska +$10 5 business days
Hawaii +$20 5 business days
US Territories* +$10 10-15 business days

IN-HOME DELIVERY & ASSEMBLY

With In-Home Delivery and Assembly, items are brought into your home, most are unpacked and assembled, and the packaging is removed.

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by In-Home Delivery service providers. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.

The exact shipping charge is based on your shipping location. Shipping times vary by vendor. See shipping tab for more details. Your order will ship when all items in your order are available for delivery.

In-Home Delivery and Assembly is only available in the contiguous 48 states. At this time, we are unable to ship items to Hawaii with our In-Home Delivery and Assembly, such as large furniture pieces or any items that exceed UPS shipping weight limits. Please call 1.888.779.5176 for more information.

Arranging a Delivery Date

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location.  A representative will call to arrange a delivery date and confirm an appointment timeframe (typically a 4-hour window).

Shipping Rates & Fees

Flat Rate Shipping Charge by Zip Code

LOCATION ORDER TOTAL UP TO $999 ORDER TOTAL $999.01 & OVER
Local (0-50 miles) $159.00 $279.00
Metro (51-99 miles) $179.00 $299.00
Regional (100-199 miles) $209.00 $379.00
National (200+ miles) $309.00 $429.00
Delivery Timing
TYPE OF ITEM DELIVERY TIMING
Non-Upholstered Furniture - Within metro areas* 7-10 business days
Non-Upholstered Furniture - Outside metro areas* 1-3 weeks
Quick-Ship Upholstered - Within metro areas* 7-10 business days
Quick-Ship Upholstered - Outside metro areas* 3+ weeks
Special Order Upholstery 6+ weeks

Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Backordered items will ship once back in stock, at no extra charge.

*Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.

SHIP TO STORE

Pick up at a local store for items that are not already in stock at the store.

Customer is charged a competitive flat-rate shipping fee for most eligible orders.

Delivery Timing

Customer is quoted delivery timing at checkout based on store order volume and transit time from the distribution center to the store.

Arranging Pickup

Email notification will be sent when an order is ready for pickup. Please contact the store to arrange a pickup time once your item has arrived. All orders should be picked up within 7 days of arrival.

Shipping Rates & Fees
ORDER TOTAL SHIPPING RATE
Up to $199
$9
Up to $499
$19
Up to $999 $29
Up to $2,999
$69
Over $2,999 $249
Shipping Rates & Fees
LOCATION STANDARD SHIPPING
ARRIVAL
Alaska +$10 5 business days
Hawaii +$20 5 business days
US Territories* +$10 10-15 business days

OTHER SHIPPING

Shipping to Alaska, Hawaii, & the U.S. Territories

Items shipped to Alaska, Hawaii and U.S. territories are delivered by UPS or USPS with an additional charge of $20. If you wish to ship via Parcel Post to U.S. territories or APO/FPO addresses, please call Customer Service at 1.888.779.5176.

Some heavy or oversized items cannot be shipped outside the contiguous 48 states such as large furniture pieces or any items that exceed UPS shipping weight limits.

Gift Card Shipping

Standard delivery (5-7 business days), shipping and processing charges are free. Next day delivery available for a $12.00 charge – arrives in 1 business day if placed by 9am PT Mon – Fri. Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Shipping to a Different Address

To ship an item to an address other than your billing address, click on the “Ship to Different Address” link in the Shopping Cart for each item and update the recipient information.

Shipping to a P.O. Box

We can ship most items to a P.O. Box. This excludes extra-large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 for more information.

Shipping Delays

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, and one of our sales associates will be happy to assist you.

ORDER PROCESSING

When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as drop shippers, who directly ship to customers.

INTERNATIONAL SHIPPING

Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer’s choice and a guaranteed order total.

Customers in Australia, Canada, United Kingdom, or Mexico can shop on those country websites.

Learn more about international shipping by visiting our International Shipping Page.

SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

For all other requests, please visit customer service on our desktop site