Shipping Information

For United States, US Territories and APO/FPO


HOLIDAY SHIPPING SCHEDULE

Mother's Day – Sunday, May 11th

Shipping Cut-off Date To deliver on or before:
Standard UPS Tuesday, May 6th
9am PT

Friday, May 9th
Delivered by UPS 2 Day Service

Monogramming Cut–Off
Monday, May 5th
11pm PT
Friday, May 9th
Delivered by UPS 2 Day Service
Rush UPS Thursday, May 8th
9am PT

Friday, May 9th
Delivered by UPS 1 Day Service

Independence  Day – Friday, July 4th

Shipping Cut-off Date To deliver on or before:
Standard UPS Sunday, June 29th
11pm PT

Thursday, July 3rd
Delivered by UPS 2 Day Service

Monogramming Cut–Off
Saturday, June 28th
11pm PT
Thursday, July 3rd
Delivered by UPS 2 Day Service
Rush UPS Wednesday, July 2nd
9am PT

Thursday, July 3rd
Delivered by UPS 1 Day Service

For a complete list of countries we ship to, click here

Learn About Our Shipping and Processing Information

STANDARD SHIPPING AND PROCESSING CHARGES

FOR ORDERS TOTALING: SHIPPING AND PROCESSING CHARGES:
up to $15.00 $4.95
$15.01 to $25.00 $6.00
$25.01 to $45.00 $8.00
$45.01 to $65.00 $11.00
$65.01 to $90.00 $14.00
$90.01 to $125.00 $17.00
$125.01 to $200.00 $21.00
$200.01 & over 10%
$3,000.01 & over 5%

Note: Standard shipping and processing charges are applied for each delivery address on an order.

SHIPPING AND PROCESSING CHARGES

DESTINATION CHARGE
ARRIVAL
Standard/48 states See Shipping and Processing Charges 5-7 business days
Rush/48 states Add $15 ($6.50 for Gift Card only orders) 2 business days
Alaska, Hawaii Add $10 5 business days
US Territories* Add $10 10-15 business days

* The regular delivery and processing charges stated on the order form chart cover Parcel Post Delivery.

Note on P.O. box deliveries: Items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from our vendors cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via U.S. Postal Service and delivery may take longer.

RUSH SHIPPING AND PROCESSING

For an extra charge of $15 per address, we can arrange for rush delivery to most destinations. (If we receive your order by 12 noon PST Monday through Thursday, you'll receive your purchase within three business days; orders placed Friday through Sunday by 12 noon PST will arrive on the following Wednesday.) Please note that the charge for rush delivery is in addition to regular Delivery and Processing Charges, listed above. This rush service is not available for some oversized items, out of stock items, for items shipped directly from the manufacturer or items shipped outside the contiguous 48 states. Gift Card only orders will have a Rush charge of $6.50 per address.

BACK ORDERS

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

OUTSIDE THE 48 CONTIGUOUS STATES

Items ordered over the Internet to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post and are subject to the same delivery charges described above, plus an additional $10. If you are interested in shipment by Parcel Post, please contact one of our Sales Representatives at 1.800.993.4923. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii (there will be an additional surcharge of $350 per order). This surcharge is in addition to regular delivery charges, which are listed above. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.

INTERNATIONAL SHIPPING INFORMATION

Shipping To United States From International Location

All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.

Estimated Delivery Times

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart. If you would like to learn more about shipping internationally, please visit our International FAQs.

Learn About Our Furniture Delivery

DELIVERY AND PROCESSING SURCHARGES ($)

Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a Delivery and Processing Surcharge; this charge is listed in parentheses ($) after the item price and is in addition to regular Delivery and Processing Charges, which are listed above.

IN-HOME DELIVERY 

Items showing this symbol  are delivered by our In-Home Delivery service. With In-Home Delivery, the item is brought into your home, unpacked and assembled, and packaging is removed. Delivery is by appointment, Monday - Saturday; our delivery service will call to arrange a day. In-Home Delivery is available in the contiguous 48 states, as well as Maui, Oahu, and the Island of Hawaii (there will be an additional surcharge of $350 per order for Hawaiian islands). For your convenience, we're proud to introduce a new two-hour appointment window on in-home deliveries in major metropolitan areas only. Plus we now have an expanded list of cities that qualify for our Quick Ship 7-10 day delivery (see below). (We're sorry, but only items marked with this symbol may be sent via In-Home Delivery.) Due to the special care involved, items shipped with our In-Home Delivery service may take longer than other items to arrive. Details on shipping times for these items may be found on the item's shipping information page.

QUICK SHIP DELIVERY

Furniture marked for quick ship delivery with a (QS) will arrive in the following major cities within 7 to 10 business days:

West Coast
San Francisco; Los Angeles

East Coast
New York City; Baltimore; Boston; Dallas; Atlanta; Chicago; Detroit; Columbus; Cromwell, CT; Raleigh/Charlotte, NC; Tampa/Fort Meyers/Orlando/Miami/Fort Lauderdale, FL.

For other metropolitan areas, quick ship furniture arrives within 2 to 3 weeks. There is no additional charge for Quick Ship delivery.
DIRECT FROM PBK SUPPLIERS

Please note that purchases sent directly from our suppliers may take longer. Items ordered together may not arrive in the same box. Specific delivery times for these items can be found on the item's shipping information page.