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Return Policy

At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, finish, and materials is our priority.

Pottery Barn Kids cannot accept returns or offer a refund on exchange on any of the following items:

Delivery fees are non-refundable. Prior purchases are not eligible for a price adjustment.

For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

If there's something you can't find here, feel free to get in touch with us directly.

General Customer Service: 1.800.993.4923
Monday-Friday, 5:00am – 9:00pm (PST)
Saturday-Sunday, 6:00am – 6:00pm (PST)
Fax: 1.702.363.2541
Email: customerservice@potterybarnkids.com

International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.