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Return Policy

Satisfaction Guaranteed

At Pottery Barn Kids, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment; upon receipt, please inspect your purchase and notify us of any damage. We will arrange for a prompt replacement. If, within 7 days for Quick Ship upholstery and 30 days for all other products, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price that ends in $0.99.

For returns of items purchased from your Pottery Barn Kids registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

For assistance, please contact Customer Service at 800.993.4923, 7 days a week, 5:00 a.m. - 9:00 p.m. PST.

International Customers – Please note, all international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return your item. Returns will be credited by our partner, Borderfree, in the original currency used for purchase.

For detailed procedures on returning other items, please contact us:

From United States, US Territories, and AFP/FPO

Pottery Barn Kids
Monday-Friday, 5:00am – 9:00pm (PST)
Saturday-Sunday, 6:00am – 6:00pm (PST)
Pottery Barn Kids
Pottery Barn Kids

From Canada

Pottery Barn Kids Canada
7 days a week, 5:00am – 9:00pm (PST)
Pottery Barn Kids

From Australia

Pottery Barn Kids Australia
Phone Toll Free from Australia: 
0011 800 15003333
7 days a week, 8:00am – 9:00pm (AEST)
Pottery Barn Kids

From All Other Countries

Pottery Barn Kids International
Toll Free:
+800 15003333
7 days a week, 5:00am – 9:00pm (PST)
Pottery Barn Kids
Pottery Barn Kids International