Registry features
Easy Set-up
Setting up your Baby & Gift Registry at Pottery Barn Kids couldn't be easier.
Stop in at one of our stores and tell an associate you would like to register. Or, register online by visiting potterybarnkids.com and selecting "Registry". You may also call our Customer Care Center at 1.800.993.4923 and select the "Registry" option when prompted.
It's that simple! Within 24 hours, your registry will be active and accessible by your friends and family. And once it's set up, your registry will stay active in our system for one year after your event date.
If you would like advice or assistance with the process, you can also schedule a complimentary appointment with one of our trained associates at any Pottery Barn Kids store. We recommend that you set aside 1 to 2 hours for the appointment to maximize your registry experience.
Effortless Gift Giving
Friends and family can shop for you in any of our stores, online or by phone by calling 1.800.993.4923 and even have a gift shipped right to you. Gift givers can also check the status of an internet or catalog order online and by phone.
COMPLIMENTARY DESIGN SERVICES
Need a little help creating your dream nursery? With our free design services, no job is too big or too small.
IN-STORE
Visit us at any of our stores, bring photos of your room, have a seat and our Design Studio Specialists will provide complimentary one-on-one advice, ideas and assistance for all your design needs.
OVER THE PHONE OR EMAIL
Need to pull a room together in a hurry? Our Specialists are just a phone call away at 800.677.9512. You can also email us at potterybarnkidsdesignservices@wsgc.com.
IN YOUR HOME
Our Design Studio Specialists will come to your home free of charge to provide ideas, inspiration and an extra set of hands. We'll measure your
space, take photos, discuss color schemes and ways to make it all come together. Contact your local store to schedule an appointment.
ONLINE
Looking for some ideas? Our online Design Studio has articles, decorating advice, videos and easy room planners.
Simple Monitoring and Updates
We recommend that you monitor your registry regularly to ensure that family and friends always have plenty of choices available in a variety price ranges. Make it a point to update your registry before and after any showers and the birth of your baby.
Monitoring and making changes to your registry is simple at any of our stores, online or by calling 1.800.993.4923 (24 hours a day, 7 days a week). Any updates you make will be reflected within one hour following logout on our website and within 24 hours at our stores.
You may also choose how much online access others have to your registry. You can control this access in the "Manage Your Registry" section of our website by selecting "Guest Options." No matter which option you choose, your personal information remains confidential, and your registry will be accessible in our stores nationwide.
A Discount to Complete Your Registry
As a special gift, we'll help you complete your registry. For six months following your event date, we offer a 15% discount on purchases of any remaining items on your registry as well as any items you choose to add.
This offer applies to unlimited online, in-store, and catalog purchases you make, for up to six months after your event date.
Hassle Free Exchanges and Returns
If for any reason you want to return or exchange gifts purchased at a Pottery Barn Kids store, an associate will be happy to help you choose an alternate gift or issue a merchandise credit, redeemable at any Pottery Barn Kids, Pottery Barn, PBteen, Williams-Sonoma, or west elm stores, online or by phone.
If your gift is a catalog/internet only item, a merchandise credit will be mailed to you shortly after your visit. You may also return your packages by mail by simply referring to the instructions on the packaging slip or call 1.800.993.4923. Please note that we cannot accept returns on monogrammed, personalized, final sale or special order items.
Easy Management of Thank You Notes
Our online Thank-You Note Organizer records the name and address of each gift giver as well as the items they purchased. This enables you to keep track of who still needs to be thanked and provides an easy way for you to view gifts received. You may also request a similar list at any Pottery Barn Kids store.
Convenient Shipping and Gift Wrap
We offer nationwide shipping services. And, on select items, we offer an in-home delivery service which includes full assembly and removal of packing materials. Gift wrapping is complimentary in any of our stores and is available online or by phone for a small charge.
A Checklist to Help You Prioritize Gift Needs
Reference our checklist as a resourceful guide for setting up your child's room. As you add items to your registry online, our interactive checklist will automatically reflect which items you've selected and the additional products we suggest.
Gift Cards
Many of your friends and family members may want to contribute to the purchase of a larger gift. To enable this, we suggest adding a note to your registry in the comments section indicating that gift cards are a welcomed gift. The cards can then be used to purchase some of the more expensive items on your list. And, as an added benefit, Pottery Barn Kids gift cards may also be redeemed at any of the following brands: Pottery Barn, PBteen, Williams-Sonoma and west elm.
Monogramming
Pottery Barn Kids has an unmatched selection of beautiful children's items that can be personalized. Blankets, bedding, towels, Boppy® pillows, storage baskets, totes, diaper bags, baby clothing and keepsakes such as silver frames are just a few of the items available for monogramming. Monogramming is available exclusively through potterybarnkids.com and our Pottery Barn Kids catalog.
Registry E-Newsletter
Periodically you will receive our registry emails filled with helpful tips on preparing for your baby's arrival. The newsletter also highlights our latest baby products to help you put the finishing touches on your registry and nursery.
Control of Online Access
You choose how much online access others have to your registry. "Unlimited Online Access" allows anyone to view your registry and shop for you online. "Password-Only Access" requires shoppers to have a password supplied by you. Or, "No Online Access" enables only you and your co-registrant to access your online registry. No matter which option you choose, your personal information remains confidential, and your registry will be accessible in our stores nationwide.
Registry Etiquette
How acceptable is it for me to create a baby registry?
You will be amazed at how many gifts you receive from people who want to share this exciting time with you and your family. You will receive gifts upon sharing the exciting news, at your baby shower, from work colleagues as you depart for maternity leave, at the hospital after delivery and when your baby arrives home for the first time. Registering gift preferences enables your friends and family to select a gift they can be sure you will love.
What items should I include on my baby registry?
Of course, what you include on your registry is a personal choice. However, it's typical to register for a variety of bedding, clothing, bath items, decor, gear, furniture and toys that will span the first two years of your baby's life. Be sensitive to different budgets and the fact that some people may want to contribute to a group gift and include items that cover a range of prices. Also, remember that babies grow quickly.
So in addition to registering for newborn items, we recommend that you add items to your registry that are appropriate for your baby's first two years. Our trained store and customer care center associates are available to assist you with this process.
When should I register?
We recommend creating your Pottery Barn Kids registry two to three months before your due date or other event date. This allows family and friends enough time to purchase gifts before the event.
Is there any advantage to registering in a pottery barn kids store versus online?
You receive the same Pottery Barn Kids Registry benefits whether you set up your registry at a Pottery Barn Kids store or at potterybarnkids.com. Note that while many of our products are carried in both our stores and on our website, there are some products that are unique to each.
Is creating a registry for a second or third child an acceptable practice?
Many product designs evolve over time. For safety or practicality reasons, consider registering for or purchasing such items for your new baby. Also, since your new little one's skin will be incredibly sensitive, there are a number of items - such as blankets, sheets and towels - that you might consider buying or registering for again to ensure that they are as soft and fresh as possible. Finally, consider monogramming some items with your second baby's name so that each of your children has special keepsakes of their own.
How long after a birth is it likely we will receive baby gifts?
You'll find that most gifts are typically given within the first three months of a baby's birth. However, some gifts may continue to trickle in throughout the first year.
Why are gifts sometime s given to an older sibling when a new baby is born?
Accustomed to being the center of attention, older siblings often feel left out when a new baby arrives. Giving the older sibling a small gift helps them feel special in their new role as big brother or sister. When you register for your new baby, consider adding a few toys for your older child that will help keep him or her entertained while you attend to your newborn.
How acceptable is it for me to create a registry for my child's birthday or other special event?
Everyone who gives a gift hopes that the gift will be appreciated and cherished. But buying gifts for children can be tricky - especially for friends and family who do not have children themselves. With toys, for example, it can be difficult to know what the child already has, which toys the child is developmentally ready for or which type of toys the child really enjoys. Registering gift preferences enables people to select a gift they can be sure your child will love.