gift services

gift cards

Giving the gift they want is as easy as sending a Pottery Barn Kids Gift Card. Available in a range of denominations, from $25 to $250, the Gift Card will arrive in a special gift envelope that includes your personalized message.

You may purchase a Pottery Barn Kids Gift Card online or by calling 800.993.4923. There is no shipping and processing charge for Gift Cards if you select Standard Delivery (7-10 business days). If you wish, we can also ship the Gift Card via Rush Delivery for an additional $6.50 per order. Rush Delivery orders received by 12 noon (PST) Monday - Thursday will arrive in three business days; orders placed Friday - Sunday by 12 noon (PST) will arrive on the following Wednesday.

Gift Cards may be redeemed online, by phone, or at any of our Pottery Barn Kids stores. And, as an added benefit, Pottery Barn Kids gift cards may also be redeemed at any of the following brands: Threads, Pottery Barn, PBteen, Williams-Sonoma, Williams-Sonoma Home and West Elm.

exclusive holiday gift wrap

Let us wrap it for you! Your gifts can be wrapped in our exclusive red-and-white gingham paper and tied with our red ribbon and Santa ornament. Packages are finished with an envelope and gift card with your personal message – just $4.25 per gift. We apologize for the fact that some items cannot be gift wrapped; please call for details.

registry gift wrap

Let us put the finishing touch on a unique gift. Our exclusive blue-and-white gingham wrapping paper makes any present special. Packages are finished with ribbon, an envelope and card with your personal message – just $4.25 per address. We apologize that not all items can be wrapped; please call for details.

special notes about our gift wrapping

Each line item in your shopping basket will be gift wrapped separately. Multiple quantities on the same line will be wrapped together if possible. If you wish to have multiple quantities of the same item wrapped individually please create separate orders for each item by repeating the checkout process or call 800.993.4923 for further assistance.

We apologize that some larger items, and items sent directly from our vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge. Please call 800.993.4923 for further assistance.

group gifts

Group gift giving is an ideal way for family, friends and co-workers to participate in a special event. Look for the group gift giving icon on the Registry List for the items we recommend for group gift giving. Use our "email a friend" feature to easily coordinate the group gift giving process.

shipping

Most items are shipped from our Memphis warehouse and should arrive within five to seven business days of the date the order is received. In addition, we offer two-day Rush Delivery and Processing for $15 per address.

You can find out the status of your order at any time using your 12-digit order number and billing ZIP code. For more information, see track your order in our Customer Service section.

For more information on rates, rush delivery, holiday shipping, in-home delivery of furniture items and delivery outside of the 48 contiguous states, see Shipping Information in our Customer Service section.