HOLIDAY SHIPPING DATES
| Mother's Day Delivery |
| Shipping |
Order By
|
| Personalized Items |
12:00 noon PST Monday, May 5th |
| Standard UPS |
12:00 noon PST Monday, May 5th |
| Direct Ship |
12:00 noon PST Monday, May 5th |
| Rush UPS |
9:00am PST Thursday, May 8th |
SEE DELIVERY AND PROCESSING CHARGES
GREAT DELIVERY AND PROCESSING SERVICE AT A BETTER PRICE
We've made the delivery process even more convenient for you. Our two-hour delivery in major metropolitan areas window means less waiting time. We've expanded our Quick Ship delivery to include additional zip codes, so that more people get their purchases even faster. Plus, we now offer even more reduced delivery and processing discounts on select furniture sets. Read on for details.
5 WAYS TO SAVE ON SHIPPING AND PROCESSING!
1. No Shipping and Processing Surcharges on Select Wall Systems
With no shipping and processing surcharges, you'll save up to $200 on our
Thomas Media Wall System,
Thomas Desk Wall System,
Thomas Armoire Wall System,
Thomas Narrow Media Wall System,
Thomas Narrow Desk Wall System,
Thomas Narrow Armoire Wall System,
Mercer Media Wall System and
Mercer Desk Wall System.
2. Save on Shipping and Processing Surcharges for Cribs
A special savings for new parents - we've taken away the additional delivery and processing surcharge on most of our cribs!
Click here
to shop cribs.
3. New Reduced Shipping and Processing Charges for Orders over $3000
You'll receive a reduced delivery and processing rate of 5% for orders over $3,000.00.
4. New Reduced Shipping and Processing Surcharge on Select Bedroom and Nursery Sets
Now when you purchase any of the following bedroom and nursery sets, you'll save up to $225 on the delivery and processing
surcharge. Look for
"SPECIAL DELIVERY AND PROCESSING DISCOUNT" to find items with these special rates.
•
Thomas Bed and Dresser Set
•
Thomas Dresser and Changing Table Topper Set
•
Camp Bed and Plush or Pillowtop Mattress Set
•
Camp Bunk Bed and Extra Wide Dresser Set
•
Camp Twin-over-Full Bunk Bed and Extra Wide Dresser Set
•
Madeline Bed and Dresser Set
•
Madeline Bed and Plush or Pillowtop Mattress Set
•
Madeline Bed, Dresser and Plush or Pillowtop Mattress Set
•
Anderson Bed and Dresser Set
•
Anderson Bed and Plush or Pillowtop Mattress Set
•
Georgia Bed and Berkeley Dresser Set
•
Olivia Bed and Dresser Set
•
Olivia Bed and Plush or Pillowtop Mattress Set
•
Olivia Bed, Dresser and Plush or Pillowtop Mattress Set
5. Free Standard Shipping and Processing
Click here
to see our selection of products with free standard shipping and processing! Alaska and Hawaii residents will be
charged a $10 fee to ship "Free Shipping" items.
STANDARD DELIVERY AND PROCESSING AND FAST 5-DAY DELIVERY
Most purchases are shipped from our Distribution Center via UPS to arrive within five to seven business days of receipt of the order. Select marked furniture items can also be shipped for fast 5-day delivery. In the event of a delay, we will notify you by mail or email. If you'd like to track your order yourself, you can use our online order tracker at
www.potterybarnkids.com/order.
Note: Items ordered together may not arrive in the same box. See below for details on items sent directly from our suppliers and items shipped outside of the contiguous 48 states. We regret that we cannot ship to foreign countries.
Note on P.O. box deliveries: Items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from our vendors cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via U.S. Postal Service and delivery may take longer.
DELIVERY AND PROCESSING CHARGES
up to $15.00
$15.01 to $25.00
$25.01 to $45.00
$45.01 to $65.00
$65.01 to $90.00
$90.01 to $125.00
$125.01 to $200.00
$200.01 & over
$3,000.01 & over
$4.95
$6.00
$8.00
$11.00
$14.00
$17.00
$21.00
10%
5%
Note: Delivery and processing charges are applied for each delivery address on an order.
SHIPPING AND PROCESSING OPTIONS
Standard/48 states
Rush/48 states
Alaska, Hawaii
US Territories*
5-7 business days
2 business days
5 business days
10-15 business days
* The regular delivery and processing charges stated on the order form chart cover Parcel Post Delivery.
RUSH DELIVERY AND PROCESSING
For an extra charge of $15 per address, we can arrange for rush delivery to most destinations. (If we receive your order by 12 noon PST Monday through Thursday, you'll receive your purchase within three business days; orders placed Friday through Sunday by 12 noon PST will arrive on the following Wednesday.) Please note that the charge for rush delivery is in addition to regular Delivery and Processing Charges, listed above. This rush service is not available for some oversized items, out of stock items, for items shipped directly from the manufacturer or items shipped outside the contiguous 48 states.
IN-HOME DELIVERY
Items showing this symbol
are delivered by our In-Home Delivery service. With In-Home Delivery, the item is brought into your home, unpacked and assembled (except for bunk beds, headboards, nightstands, cribs and changing tables, which require owner assembly), and packaging is removed. Delivery is by appointment, Monday - Saturday; our delivery service will call to arrange a day. In-Home Delivery is available in the contiguous 48 states, as well as Maui, Oahu, and the Island of Hawaii (there will be an additional surcharge of $350 per order for Hawaiian islands). For your convenience, we're proud to introduce a new two-hour appointment window on in-home deliveries in major metropolitan areas only. Plus we now have an expanded list of cities that qualify for our Quick Ship 7-10 day delivery (see below). (We're sorry, but only items marked with this symbol may be sent via In-Home Delivery.) Due to the special care involved, items shipped with our In-Home Delivery service may take longer than other items to arrive. Details on shipping times for these items may be found on the item's shipping information page.
QUICK SHIP DELIVERY
Furniture marked for quick ship delivery with a (QS) will arrive in the following major cities within 7 to 10 business days:
West Coast
San Francisco; Los Angeles; Las Vegas; Denver; Phoenix
East Coast
New York City; Baltimore; Boston; Dallas; Atlanta; Chicago; Detroit; Columbus; Cromwell, CT; Raleigh/Charlotte, NC; Tampa/Fort Meyers/Orlando/Miami/Fort Lauderdale, FL.
For other metropolitan areas, quick ship furniture arrives within 2 to 3 weeks. There is no additional charge for Quick Ship delivery.
DIRECT FROM PBK SUPPLIERS
Please note that purchases sent directly from our suppliers may take longer. Items ordered together may not arrive in the same box. Specific delivery times for these items can be found on the item's shipping information page.
DELIVERY AND PROCESSING SURCHARGES ($)
Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a Delivery and Processing Surcharge; this charge is listed in parentheses ($) after the item price and is in addition to regular
Delivery and Processing Charges,
which are listed above.
BACK ORDERS
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.
OUTSIDE THE 48 CONTIGUOUS STATES
Items ordered over the Internet to be shipped outside the contiguous 48 states are delivered by our common carrier or Air Parcel Post and are subject to the same delivery charges described above, plus an additional $10. If you are interested in shipment by Parcel Post, please contact one of our Sales Representatives at 800.993.4923. We are now offering shipment of large furniture and oversized items to Maui, Oahu and the Island of Hawaii (there will be an additional surcharge of $350 per order). This surcharge is in addition to regular delivery charges, which are listed above. Certain heavy or oversized items cannot be shipped outside the contiguous 48 states. We regret that we cannot ship to foreign countries.
