Pottery Barn Kids is dedicated to providing our customers with a superior level of service. Please review the Customer Service sections listed above for the ways in which we can assist you.
Your order becomes available for status–tracking 24 hours after it is placed. To find out the status of your order, please enter your 12–digit order number and billing ZIP Code below.
Order by phone anytime:
800.993.4923
Order by fax anytime:
702.363.2541
Contact Customer Service:
7 days a week, 4:00 am - 9:00 pm (PST)
800.993.4923
Contact Registry Customer Service:
7 days a week, 4:00 am - 9:00 pm (PST)
800.993.4923
Outside the United States:
(We are only able to ship to the United States,
U.S. Territories, and APO/FPO addresses.)
717.214.6330
GIFT CARDS
Giving the gift they want is as easy as sending a Pottery Barn Kids Gift Card. Available in a range of denominations, from $25 to $250, the Gift Card will arrive in a special gift package that includes your personalized message and a copy of our latest Pottery Barn Kids catalog for easy shopping.
You may
purchase a Pottery Barn Kids Gift Card online
or by calling 800.993.4923. There is no shipping and processing charge for Gift Cards if you select Standard Delivery (7-10 business days). If you wish, we can also ship the Gift Card via Rush Delivery for an additional $6.50 per order. Rush Delivery orders received by 12 noon (PST) Monday - Thursday will arrive in three business days; orders placed Friday - Sunday by 12 noon (PST) will arrive on the following Wednesday.
Gift Cards may be redeemed online, by phone, or at any of our Pottery Barn Kids stores. If you've received a Gift Card, find out how to
redeem
or
check your balance.
POTTERY BARN KIDS' EXCLUSIVE GIFT WRAP
Gifts are wrapped in our blue gingham paper, tied with a white satin ribbon and finished with a gift message envelope for just $4.25 per order.
Some larger items, and items sent directly from our vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge.
At Pottery Barn Kids, environmental initiatives are taking root at all levels – from simple
efforts to be as paperless as possible on a daily basis to aggressively seeking ways to minimize
packaging for shipping. We're also committed to finding ways to build quality furniture with
sustainable manufacturing and business practices. We're proud of what we've achieved but recognize
that there's much more to do. We feel a collective urgency – as individuals and as a company – to
make strides toward a more ecologically responsible future. Our customers expect – and deserve –
nothing less, and we promise to keep you informed of our progress going forward. Here's what we're
doing now:
We print our catalogs entirely on Forest Stewardship Council certified paper. FSC certification
ensures that the paper in our catalogs contains fiber from well managed and responsibly harvested
forests that meet strict environmental and socioeconomic standards.
Our gift wrap, gift boxes and shipping cartons all contain up to 30% recycled post-consumer waste.
Our paper shopping bags contain 15% recycled post-consumer waste.
This fall, the majority of our in-store informational materials (furniture collection cards, signage
and more) will be printed on FSC certified paper.
Select bedding, towels and baby clothing have been approved by Oeko-Tex, the world's definitive
ecological certification process, which tests fibers and threads to ensure that each product is healthy for you, healthy for those who produce it and healthy for the environment.
